Don’t worry – we respect your privacy and will not, under any circumstances share your information with any 3rd party because we hate spam just as much as you do.
What personally identifiable information is collected from USER through the web site, how it is used, and with whom it may be shared.
What choices are available to USER regarding the use of USER data.
The security procedures in place to protect the misuse of USER information.
How USER can correct any inaccuracies in the information.
What information is collected
The amount and type of information we collect from you depends on your activities and use of our Web site. Below, we explain what information we collect.
· Account information including:
o Name and physical shipping;
o Contact and payment addresses;
o Email address and telephone number;
o Credit or debit card or PayPal account information ("Payment Method");
o Login and password; and/or
o Social Security number or tax identification number, for certain sellers to whom we are required by law to provide a 1099-k.
· IP address - We collect your IP address to measure our Web site traffic and to help provide a relevant shopping experience.
Referral Web site - If you come to our Web site via a link, we collect the location of the link that referred you.
Browser type - We collect information about the browser you are using to help optimize our Web site for visitors.
Movements through our Web site - We keep track of pages you visit to help provide you with a more personalized shopping experience. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, improve marketing, analytics, and site functionality.
· General Information - Information about you or your activities on our site that does not identify you personally. When you use the internet, your web browser or software may communicate certain information to the host website you visit. Examples, of General Information include the unique number assigned to your server or Internet connection, the capabilities and features of your computer, you geographic location, and your movement and activity within a particular website. Likewise, when you register as a customer of TIX Tickets, enter certain sweepstakes and promotions, or complete offers like email newsletter subscriptions, we collect general information about you such as age, gender and zip code. We collect and store this information to generate statistics about visitors to our site for non-personal demographic purposes.
We collect this information in different ways.
· We collect information directly from you - For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.
· We collect information from you passively - We use tracking tools like browser cookies and web beacons.
· We get information about you from third parties - For example, if you use an integrated social media feature on our websites or mobile applications. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms.
We may collect information about the way you interact with our Site, Services, content and advertising. This may include, but is not limited to, device ID, device type, machine ID, geo-location information, computer and connection information, statistics on page views, traffic to and from our Sites, IP address, ad data, and standard web log information, and any telephone number you provide us or from which you may call or otherwise contact us.
We may also obtain information from or about you in other ways. For example, we may verify user information with a service provider or combine your information with additional information we collect from other third parties or sources, as authorized and permitted by law. Also, we collect the information you send to us such as correspondence, customer satisfaction surveys or customer service communications, testimonials or User Content such as photos, blogs and writings.
What we do with that information
Our primary purpose in collecting personal information is to provide you with a safe, efficient and customized experience. We may use the information we collect to:
- We use information to provide the services and customer support you request. For example, we might use your information to confirm your registration for an event or contest. If you give us your friend's information, we will only use it to provide services you requested.
- We use information to resolve disputes, collect fees and troubleshoot problems.
- We use information to prevent, detect and investigate potentially prohibited or illegal activities, and enforce our User Agreement.
· We use information to customize, measure and improve our site, services and advertising. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information to contact you tell you about our services and those of our corporate family, service updates, targeted marketing and promotional offers based on your communication preferences.
We use information to contact you to resolve disputes, collect fees, and troubleshoot problems with your account or our sites, services, applications or tools, or for other purposes authorized by law.
We use information to compare it for accuracy and verify it with third parties; and/or comply with applicable laws.
· We use information to look at site trends and customer interests.
· We use information for security purposes. We may use information to protect our company, our customers, or our websites.
· We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. We may use push notifications and your location information on our mobile apps to send you alerts regarding local events.
· We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
· We use information as otherwise permitted by law.
We may use your personal and account information to provide products and services you have requested, respond to communication from you, contact you, and as otherwise described in this policy. We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting your account manager. We may also analyze and act upon your personal and account information as part of our standard business practices. If you become our customer, we may send you updates on important information about our company and services.
When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or sign up for one of our email newsletters or other services, as described below. We do not knowingly permit the site to be used by any person under the age of 18 and we do not knowingly collect any personal information from children (meaning those younger than 13 years of age). A valid credit card is required to make a purchase on our site.
We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.
Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Please note that we have greater control over recently collected data than over archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.
The special features on our site require the majority of the information we request in order to function properly. The other information and optional questions give us additional information about our user base that helps us improve the site.
We share information between our buyers and sellers that allow them to complete a ticket sale, like name, shipping address and other information that might be included on the ticket. We may also disclose personal information to respond to legal requirements (for example, in response to requests by federal, state or local authorities, including tax authorities, subpoenas, court orders or other legal process) or in the good-faith belief that disclosure is legally required, enforce our policies, establish or exercise our legal rights or protect anyone's rights, property or safety.
You have certain choices about how we use your information.
· You can opt out of receiving our marketing emails - To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take about ten days to process your request. If you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
· You can modify information you have given us - You modify or delete information you gave us by contacting us. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days. Any changes may require additional information and documentation.· You can control cookies and tracking tools - View the options in your browser and how it tracks your activities in order to control this aspect of tracking.
· You can control tools on your mobile devices - For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an "unsubscribe" link.
To stop receiving promotional or marketing emails or to opt-out of having USER’S information send to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.
Site and Sponsor are the sole users of the information collected on this Site. Site only has access to or collects information that User voluntarily gives Site via email or other direct contact from User. Site may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. Site may also share User’s information with affiliated entities of Site to provide joint content and services and to market the products and services of such entities.
In addition, Site will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, Site will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. Site may also share such information with third parties for the purposes of investigating or preventing fraudulent activities. Site reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, User may authorize a law enforcement officer to request the records from Site or User may request that Site send any records directly to a law enforcement officer.
Your California Privacy Rights - If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a "California Shine the Light" inquiry. We will respond within 30 days.
Session data and Cookies
Technologies such as: cookies, beacons, tags and scripts may be used by TIX Tickets and our marketing partners, affiliates, or analytics. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We automatically log generic information about your computer's connection to the Internet, which we call "session data," that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that allows computers, such as our web servers, know where to send data back to the user via the internet, such as the pages on the site that the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. TIX Tickets supports your right to block any unwanted internet activity, especially that of unscrupulous websites. However, blocking TIX Tickets cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. Please note that it is possible to block cookie activity from certain web sites while permitting cookies from sites you trust, like TIX Tickets.
We may use Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
Account information and management
If you choose to become a registered customer of TIX Tickets, you must provide your email address, password, and password validation. This information is collected on the registration form for several reasons including:
(i) personal identification;
(ii) to complete air, hotel, car, and other reservations;
(iii) to allow us to contact you for customer service purposes, if necessary;(iv) to customize the content of our site to meet your specific needs; and
(v) to make product improvements to our site. In addition, we need your email address to confirm your new customer registration and each ticket you transact on our site.
When you list tickets for sale on our Web Site
· We collect the event, location of the event, quantity, section and row of the tickets.
· We collect the physical location of the tickets to calculate shipping options.
· We collection your name, billing address, and credit card information to verify your identity and protect the integrity of our ticket marketplace.
· We collect your PayPal address to pay you if your tickets sell.
We collect your first name, e-mail address, zip code, and password. You can help us ensure your privacy by not sharing your password. USER will select a username and password as part of the registration process. All USER account pages are protected with Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining the confidentiality of their username and password. USER agrees to immediately notify SITE (via either email or phone call) should USER know, or have reasonable grounds to suspect, that the username or password have been compromised. SITE shall not be responsible for USER's failure to abide by this paragraph. SITE may, in its sole discretion, terminate the USER's account for any reason. Under no circumstances shall SITE be liable to USER or a third party for termination of a USER's account.
TIX Tickets is the sole owner of the information collected on www.TIXTickets.com. TIX Tickets collects personally identifiable information from our users at several different points on our Web site (name, email address and your interest to receive newsletters, and personal identifications such as credit cards when you buy from us).
As a TIX Tickets customer, you can choose to complete your online profile by providing us with event preferences, credit-card billing information, delivery address, and other personal information. This information is used to assist you in purchasing tickets quickly without having to type in the same information repeatedly. If your personal identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us via email or call us to speak with a representative.
By signing up for TIX Tickets, you give TIX Tickets permission that from time to time TIX Tickets may contact you by electronic or postal mail so that you can receive information, savings or special offers that relate directly to the information you have provided.
We may communicate with you at various times, with administrative emails or phone calls, about transactions and service announcements, customer service responses and promotional emails like special offers, newsletters and updates. You can choose to stop receiving promotional emails at any time simply by changing your preferences, unsubscribing on the website, or using an email's unsubscribe function. You may not opt out of receiving administrative messages or customer service responses. If you have agreed to receive marketing communications through check-out with our partners, you must change your communication preferences with them directly.
If you choose to use our referral services, we ask you for your friend's name and email address. We will automatically send your friend a copy of the email. TIX Tickets or our service providers store this information for the sole purpose of sending this one-time email. Your friend may contact us at email@example.com to request that we remove this information from our database.
As a TIX Tickets customer, you will also occasionally receive updates from us about ticket sales in your area, special offers, new services, and other noteworthy items. However, you may choose at any time to no longer receive these types of email messages.
Public forums and social media
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us via email or phone. In some cases, we may not be able to remove your personally identifiable information, in which case we may let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.
Child usage of site
This site is targeted primarily for use by adults. We do not currently market to or create special areas for use by children. Accordingly, we do not knowingly collect age identifying information, nor do we knowingly collect any personal information from children under the age of 13 years. However, we hereby advise all visitors to our site under the age of 13 not to disclose or provide any personal information on our site. In the event that we discover that a child under the age of 13 has provided personal information to us, in accordance with the Children’s Online Privacy Protection Act (please see the Federal Trade Commission’s website at www.ftc.gov/kidzprivacy for more information about this Act), we will delete the child’s Personal Information from our files to the extent technologically possible. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us..You can also write to us at the address listed at the end of this policy. Please mark your inquiries "COPPA Information Request."
Third parties and partners
We may share information with third parties. While we reserve this right, feel secure we will not sell your information for the purpose of outside marketing that will lead to spam. In fact, we will share your information only in the following circumstances:
· We will share information with third parties who perform services on our behalf - For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Some vendors may be located outside of the United States.
· We will share information with our business partners - This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. You should read those polices to learn how they treat your information.
· We may share information if we think we have to in order to comply with the law or to protect ourselves - For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
· We may share information with any successor to all or part of our business - For example, if part of our business is sold we may give our customer list as part of that transaction.
· We may share your information for reasons not described in this policy - We will tell you before we do this.
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Your personal and account information will never be sold, shared, rented or traded to third parties except under the following circumstances:
· We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.
· To any other third party with your prior consent to do so.
Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are also providing your personal information to these third parties.
We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. If live chat is offline we will ask for your name and email address so that we may respond to your request. We will share your name, email address, billing and shipping address and credit card information as necessary for any third party to provide that service.
The SITE may automatically produce search results that reference or link to third party SITEs throughout the World Wide Web. SITE has no control over these sites or the content within them. SITE cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. SITE does not endorse the content of any third party site, nor does SITE warrant that such sites will not contain viruses or otherwise impact USER's computer systems. By using the SITE to search for a link to another site, USER agrees and understands that USER may not make any claim against SITE for any damages or losses, whatsoever, resulting from use of the SITE to obtain search results or to link to another site. If USER experiences a problem with a link from the SITE, USER should notify SITE and SITE will investigate USER's claim and take any actions SITE deems appropriate at SITE’s sole discretion.
SITE may allow third party advertisers to advertise on the SITE. SITE undertakes no responsibility for USER's dealings with, including any on-line or other purchases from, any third party advertisers. SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third party advertisers.
TIX Tickets values opinions and comments from customers, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to TIX Tickets and to develop appealing content, features, and promotions for customers. Survey participants are anonymous unless otherwise stated in the survey.
Promotions & sweepstakes
If the promotion or sweepstakes is conducted in conjunction with another agency, any personal information we obtain through the promotion or sweepstakes may be shared with the agency. Before entering any particular promotion or sweepstakes, be sure to read that particular promotion or sweepstakes rules.
We collect your email address and zip code to send you newsletters, offers and promotions. You may opt-out from receiving these types of email communications at any time by utilizing the unsubscribe link located within each email communication. SITE may send USER several service related emails to the email address given when placing an order. These include a confirmation email with details of USER's order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the USER's experience. When USER places an order, SITE may also add USER to SITE’s weekly mailing list to be informed of upcoming events. USER can opt out of these emails at any time by notifying us via email or phone call.
Protection against the misuse of customer information
TIX Tickets guarantees the safety of your online purchases. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted by law.
We use 128-bit encryption technology and Secure Socket Layers ("SSL") in all areas where your personal and account information is required (such as a credit card number). Our Web site is certified by VeriSign, which verifies that our Web site is authentic and that we use SSL security. To view our VeriSign certificate, click on the image of the closed lock or the solid key at the bottom of your browser window. Our Web site security information will appear.
In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at firstname.lastname@example.org
SITE takes precautions to protect USER information. When USER submits sensitive information via the website, USER information is protected both online and offline. Whenever SITE collects sensitive information (such as credit card data), that information is encrypted and transmitted to SITE in a secure way. USER can verify this by looking for a closed lock icon at the bottom of USER web browser, or looking for "https" at the beginning of the address of the web page. SITE is committed to not re-identifying sensitive information collected by SITE.
While SITE uses encryption to protect sensitive information transmitted online, SITE also protects USER information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which SITE stores personally identifiable information are kept in a secure environment.
When you sign up to our affiliate program, we collect the necessary information to be able to pay you if you generate any sale. We need your full name, your current address, your email, and your website. Checks are sent regularly based on the time you signed up for the affiliate program. Please contact your program representative for more information about your specific account.
At any time, you can unsubscribe from any newsletter or similar services by following the instruction in that communication. As a customer or promotion/sweepstakes entrant, you will occasionally receive email updates from us about ticket sales in your area, special offers, new services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you prefer not receive them, please click on the "unsubscribe" link or follow the instructions in each email message or by sending a letter:
Attn: Marketing Department
P.O Box 1595
TIX Tickets reserves the right to limit membership to those who will accept emails. Customers will be notified via email prior to any actions taken.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter, by emailing us, or by calling us.
If you have provided information and wish in the future that we stop using this information or stop sharing it with third parties, or if you wish to update or change your information, you can send us your request at email@example.com. TIX Tickets encourages you to keep your profile updated, including both the personal information you submit and your preferences for features and services. You can request changes by sending us an email.
We use other third parties to provide shipping on our site. When you sign up for shipping, we will share your name and address for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. You can review FedEx privacy on their website.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
USER agrees that USER is only authorized to visit, view and to retain a copy of pages of this SITE for USER's own personal use, and that USER shall not duplicate, download, publish, modify or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER's personal use, unless otherwise specifically authorized by SITE to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from SITE. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this SITE is the property of SITE and/or its suppliers and is protected by U.S. and international copyright laws.
Violation of Terms
SITE, in its sole discretion, and without prior notice, may terminate USER's access to the SITE, cancel USER's ticket order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. SITE may release USER’s information by operation of law, if the information is necessary to address an unlawful or harmful activity against SITE. SITE is not required to provide any refund to USER if USER is terminated as a user of this SITE.
Should USER wish to file a copyright infringement notification with TIX Tickets, USER will need to send a written or electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):
P.O Box 1595
We collect your e-mail address and the other information that you provide in order to respond to your communication. You can reach us by email firstname.lastname@example.org or you can call us toll-free at (800) 497-8499. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional and marketing purposes.TIXTickets.com will only respond to those messages that require a response.